Questions? We’ve got you.
Frequently Asked Questions.
Everything you need to know about ordering, artwork, delivery and more. If you don’t see your question here, feel free to reach out — we’re happy to help!
Still Have a Question?
Common questions
1. How do I place an order?
Simply click the “Order Now” button, choose your portrait style, complete the order form, and upload your photo. It’s quick and easy!
2. How long does it take to get my portrait?
Most custom portraits are completed within 24–48 hours after your photo is received. You’ll receive an email with your download link as soon as your order is ready.
3. What kind of photos work best?
Clear, well-lit photos taken from the front of the house work best. We can usually work with most photos, even if they’re from your phone. See our Photo Tips on the How It Works page for more guidance.
4. What file will I receive?
You’ll receive high-resolution digital artwork in JPEG and PNG formats, along with a print-ready PDF and multiple print-ready sizes. Your files will be delivered digitally — no physical product will be shipped.
5. Can I request changes or revisions?
Yes! We include one round of minor revisions to ensure you love your portrait. Additional revisions can be purchased if needed.
6. Can I order as a gift?
Absolutely! Our portraits make thoughtful gifts for new homeowners, realtors, weddings, anniversaries and more. You can even include a personalized note with your order.
7. Do you draw interiors or just exteriors?
We currently focus on exterior home portraits. Interior portraits may be available in the future.
8. Do you offer bulk or corporate orders?
Yes! We offer special pricing for real estate agents, brokerages and corporate clients. Please visit our For Realtors page or contact us for details.
Every
Home Has
a Story